1Automate Complex Helpdesk Business Process with extensive Workflows.
2Avoid manual errors in assigning Tickets and increase reliability of Business Process.
3Automatically capture all incoming request into database.
4Automatically notify helpdesk technicians as soon as new task is assigned.
5Automatically prioritize issues based on rules.
6Automatically escalate tickets based on time based rule and comply with SLA.
7Build knowledge base and document successful fixes to be leveraged later.
8Mobile interface for anytime and anywhere access, reducing cost and speeding up process.
9Document complete communication with user with history trails for each tickets.
10Automatically notify users of issue resolution or escalation.
11Survey end user following issues resolution to document user satisfaction.
12Generate Reports with role-based Dashboard to monitor service delivery, quality and SLA commitments.